Salesforce Service Cloud

Salesforce Service Cloud is Salesforce’s customer relationship management (CRM) platform designed for support. It builds on the Sales Cloud to help users automate service processes and streamline workflows. Service Cloud assists businesses in generating leads, opportunities, and sales.

Process advantage

Provide Excellent Customer Service from the Start

Salesforce Service Cloud is a cutting-edge solution for integrated, powerful software that helps customer service departments operate more efficiently. Its out-of-the-box usability enables your team to start working more effectively right away.

Reduce Customer Service Team’s Workload

Thanks to Omni routing, you can assign the best representative to each inquiry. Train representatives on the go by observing their performance data and encouraging them to train others. Equip agents with the right technology to delight customers by scheduling and routing tasks to the most suitable agents.

Accessible Sharing Information Between Departments and Users

Maintain a healthy workload for everyone. Train customers effectively through private messages. Inform your co-workers about your availability. Ensure all data is accessible to every customer, making each interaction seamless and personalized.

Work From Any Location

Keep mobile employees informed with apps that help them do their jobs effectively. Since it’s cloud-based, you can log in from anywhere, enabling you to handle customer service requests immediately from your mobile device.

Features Of Service Cloud

  • Lightning Service Console

    Enhance agent productivity by providing a comprehensive 360-degree view of clients through the next-generation agent experience, which equips them with all the necessary information at their fingertips.

  • Case Management

    Resolve cases more quickly by accessing a comprehensive view of each customer interaction on a single dashboard, leveraging the power of omnichannel support.

  • Workflow and Automation

    Workflow allows for the customization and automation of any customer service or approval process with easy drag-and-drop functionality.

  • Asset and Order Management

    Track customers' assets, orders, support history, and other information in one place for a complete view of their activities.

  • Telephony Integration

    Integrate with the most commonly used CTI systems. When consumers call, take notes immediately and manage calls from the console without needing to touch the phone.

  • Social Customer Service

    Communicate and respond to customers on the go through social media platforms like Twitter, Facebook, Instagram, and others.

Business Impact

Automated customer service

  • Automate workflows, ranging from simple tasks like email and calendar notifications to more complex business applications.
  • Reach out to customers quickly and through their preferred methods by sending emails, scheduling calls, and managing other activities on their behalf.

Improved Customer Experience

Enable your team to communicate with customers through various platforms and effectively address their questions.

Efficient Business Operation

Service cloud tools enable resource and information sharing, automate repetitive processes, store and manage data efficiently, and enhance customer service. These capabilities facilitate smooth business operations and drive revenue generation.

Options for Upgrading and Preparing for Competition

Salesforce Essentials offers significant advantages for small businesses and start-ups, allowing them to upgrade to higher plans with additional features as needed, outpacing competitors.

Case Studies

Industry: Manufacturing

The company offers a range of conduit solutions for telecommunications, power utility and other accessories. They were facingchallenges with their existing Salesforce Sales Cloud instance and SAP ERP system. They were facing too many data integration challenges, their product and pricing configurations in SAP were too complex which led to hinderance in Sales and operations. Our team did a thorough health-check of existing orgs, migrated existing Salesforce Classic Sales Org to Lightning and implemented CPQ to simplify and automate their contracting process

Marketing Cloud
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Case Studies

Case Study | Dole Packaged Foods

Accelerating Dole’s Development Time From 9 Months to 6 Weeks

Dole Packaged Foods was struggling with the manual creation of material master data. MOIT supported the team in designing and developing a user-centric web app that digitized every role and workflow across the entire materials creation process.

  • 6
    Weeks to New App
  • 9
    Months Before MOIT

“We needed a mobile solution for our SAP systems that could be deployed easily and quickly. The solutions from MOIT were deployed in weeks.”

Gabe Dellevigne

Head of Digital Transformation, Dole

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