MOIT offers flexible service level agreements (SLA) tailored to different stages of SAP implementation.

Our three-tier support process builds customer confidence. Tier 1 features our customer-facing team, and Tier 3 includes SAP experts who tackle complex queries. Support tickets can be submitted through the Tier 1 helpdesk, online portal, or email.

We utilize a ticketing system to manage and track support requests. Response times are based on priority levels in the SLA. Incoming tickets are categorized by severity and SAP module, with dedicated agents for each group. SAP customers need support throughout their implementation lifecycle.